Delete Your NovaOrbis Account
You can request deletion of your NovaOrbis account and personal data at any time. You do not need to reinstall the app to make this request. Choose either method below.
Method 1 — Delete in the app
- Open NovaOrbis on your phone.
- Sign in if needed.
- Tap your profile icon (bottom-right) to open Profile.
- Tap the Settings icon (top-right).
- Scroll to Account and tap Delete Account.
- Confirm the deletion. Your account will be removed and you will be signed out.
Method 2 — Email request
If you cannot access the app, send a request from the email address on your account to:
Include in the email:
- Subject: Delete my account
- The email address or phone number associated with your account
- (Optional) Reason for deletion
We will verify your identity and process your request within 7–30 days. You will receive a confirmation email once your account has been deleted.
What gets deleted
- Profile information (display name, age, gender, bio, interests, location)
- Profile photos, videos, and voice notes
- Messages, comments, replies, gifts, and reactions you sent
- Match history, likes, and conversations
- Account credentials and authentication tokens
- Device identifiers tied to your account
What may be retained temporarily
For legal, financial, and safety reasons, a limited subset of data may be retained after account deletion:
- Payment and subscription records — required by tax and accounting laws (typically up to 7 years).
- Safety reports and moderation records — to protect other users from repeat abuse, harassment, or fraud.
- Fraud prevention logs — device, account, and transaction signals used to detect repeat offenders.
- Legal compliance records — where retention is required by applicable law, court order, or regulatory request.
These records are kept only as long as legally required and then deleted.
Processing timeframe
Need help?
If you have questions about account deletion or data retention, email support@novaorbis.com. See also our Privacy Policy.